Reopening Information

We're ready to welcome you back to the cinema

Plymouth Arts Cinema is reopening on Saturday 26th September. We’ve missed watching films together on the big screen and we look forward to welcoming you back, when you feel ready to return.

We’ve been working to make sure it’s safe for you to come to the cinema, and to help you feel happy and confident to do so. This page is your guide to the changes we’ve made and how to plan your visit. The information here is being reviewed on a regular basis so please check back before your next visit.

Page last updated 24/09/20
The Covid-19 situation is a constantly changing one, and we are following all guidelines from the UK Government and UK Cinema Association. The recent announcements about social gatherings in England do NOT generally apply to cinemas which were exempt from the previous ’30 person’ limit on gatherings. However, we are unable to take group bookings of more than 6.

A Visual Guide to Your Visit

Film Programme

We will be open on Saturday 26th and Sunday 27th September with a free programme of short films and feature films as part of Plymouth Art Weekender.

Our film programme will commence on Tuesday 29th September, with films you missed on the big screen during lockdown, restored classics and exciting new releases.

To see the full programme and book online, please visit our What’s On page.

No Printed Brochure?
We have taken the decision not to produce a printed brochure for the remainder of 2020. We start planning each programme months before it goes to print and the situation is still very uncertain as to which films are released in cinemas, and when. All of our listings information is online, but If you would like to print it out, you can find a full programme with an easy to view grid on our Downloads page. We will also keep print outs of the film times at our Box Office if you would like to pick one up. All being well, the brochure will return in 2021.

Opening Times and How To Book

All ticket bookings and membership renewals are online only until the Box Office reopens at 5pm on Tuesday 29th September. There will be no online booking fee for bookings made before that date.

To help us reduce contact and keep a smooth flow of people in the Box Office area, we encourage you to book paperless tickets online, in advance. From 29 Sep, you can also buy or collect tickets in person .

If you experience any issues with online booking, you can email us on info@plymouthartscentre.org and a member of our team will assist you.
From Tuesday 29 September, the Box Office and Café-bar will be open from:
Tuesday to Friday: 5pm to 8.30pm
on Saturday: 2pm to 8pm
You can call Box Office during these times on 01752 206 114

What We Are Doing To Keep You Safe

  • We have reduced the capacity in our cinema in order to maintain the recommended social distancing guidelines of 2m.
  • One way systems at busy times and floor markings to enable social distancing.
  • Hand sanitiser is available throughout the building.
  • Seats are vacuumed each day and steamed each week. All other touchpoints are disinfected regularly through the day and between screenings.
  • All staff and volunteers will be wearing face coverings.
  • We have installed a perspex screen at the Box Office counter.
  • Ventilation in the cinema is set to fresh-air supply only. This means that it might be cooler than usual in the cinema, so bring an extra layer just in case.
  • We're participating to the NHS Test and Trace and Covid-19 app schemes.
  • Staff and volunteers have been fully trained on new health and safety measures, and are available to talk to and help you.

When You Arrive

  • Please arrive on time for your film screening. Cinema doors open 30 minutes before the film starts.
  • You will need to wear a face covering whilst in the cinemas and moving around the building, unless you are eating and drinking, in accordance with Government guidelines. Our staff will be wearing face coverings too. We ask everyone to be mindful that some people are unable to wear a face covering and the reasons for that might not be immediately apparent.
  • Use the hand sanitiser provided.
  • Queue just inside the sliding doors until we call you to the Meet and Greet point.
  • We'll carry out a temperature check and check your booking at the Meet and Greet point, so please get your ticket ready if you have it.
  • Please observe social distancing (2 metres) by following our markers and signage.
  • Make contactless payments if you can (but we will still accept cash).
  • Please don’t stand around in the bar area. Make your way to the cinema once you have collected your tickets, drinks and snacks.
  • Please sit on the seat number shown on your ticket.
  • After the film, the ushers will guide you out. Please put your rubbish in the bins provided and return glasses and mugs to the windowsill in the corridor.
  • This is new for everyone and we are all adjusting. Please respect everyone in our space, and listen to our staff and volunteers who are there to help. Be kind and enjoy yourself!

If you have any Coronavirus symptoms, or have been told to self-isolate, please don’t come to the cinema. Get better soon and visit when it is safe!

If you start to feel unwell (fever or new persistent cough) when you are in the cinema, please leave and notify a member of staff on your way out. We will refund your ticket.

Ticket Prices and Refunds

We are pleased to offer a new Unwaged Concessionary rate of £4 for all films in this programme.
We know that a lot of peoples’ incomes have been severely affected by the current situation and we want our cinema to be an inclusive place for everyone in the community.
All ticket prices are here.

In these exceptional circumstances, we will give a full refund if we have to cancel any of our screenings. We will also offer you a full refund or a credit note if you have to cancel your visit due to ill health. We kindly ask that you contact our Box Office (email or phone) to let us know if you have to cancel your visit, prior to the screening you were going to attend if possible and no later than the following day.

Gift Vouchers

We will honour any gift voucher and associated credit that expired while we were shut, and will extend the validity period of any gift voucher still valid to give you more time to redeem them.
If your gift voucher has expired or is about to, please email info@plymouthartscentre.org and provide your Gift Voucher code and a phone number. It’s easier for us to process an extension on a gift voucher that is still valid rather than on an expired one, so we encourage you to contact us before your gift voucher expires!

Toilets

  • Enhancing toilet cleaning regimes, including the supply of cleaning wipes and disinfectant fluids to wipe down touchpoints after use.
  • Reduced capacity in the toilets where it is difficult to socially distance: social distancing measures in the ladies toilets (every other booth and every other sink is out of use).
  • No further changes to the unisex toilets and disabled toilets (the cubicles are already completely separate from each other with handwashing station inside the cubicle).

Access and Disability

While we will continue to seek to provide an inclusive service and meet the adjustment needs of disabled customers wherever possible, some of the Covid-19 safety measures we have to put in place to ensure the safety of our staff, volunteers and audiences mean that we will not be able to provide some of the support we would normally have been happy to offer, for instance offering an arm to someone who is unsteady on their feet moving around the venue. Under the current COVID-19 guidelines and ‘no contact’ rule, the provision of such physical support is unfortunately not allowed.

Click here for detailed information on how to book the wheelchair space and companion seat online.

We will seek to provide any assistance that can be offered in a safe manner both for you and our team. If you are booking tickets to the cinema, we invite you to contact us beforehand (info@plymouthartscentre.org/01752 206 114) to discuss your support requirements and plan your visit together.

NHS Test and Trace

Since 18 September 2020, NHS Test & Trace is a compulsory scheme for visitors of hospitality venues including cinemas, and we are required by law to collect contact details for all people attending a film screening. Hospitality venues are required to refuse entry to those who refuse to participate.

If you do not wish to share your contact details with us, the alternative is to use the NHS COVID-19 app on your mobile phone and scan the official NHS QR code displayed on posters in our premises to check in our venue when you arrive on site.

For more information about hospitality venues requirements and the NHS COVID-19 app alternative, see this page.

We have updated our privacy policy accordingly.

Illustration: Shri Gunasekara @smilleyapples, 2nd Year Illustration Student at Plymouth College of Art