HomeContactOpen Air Cinema at Royal William Yard – FAQs
FAQs TO HELP YOU PLAN YOUR EVENING
Royal William Yard
Q. When/ where can I collect my tickets?
A. If you selected “Leave my tickets at the box office” for the delivery option: until Wed 31 July, you can collect your tickets from our main Box Office inside Plymouth College of Art, Tavistock Place, within our opening hours (Tuesday-Friday: 5-8.30pm, Saturday: 1-8pm). Past this date, you will have to collect your tickets on the night at Royal William Yard. We will have a mini box office open onsite from 7pm. Please bring the booking confirmation email or an ID to collect your tickets.
If you selected the Print at Home delivery option, please print your tickets on A4 paper and present them at the Box Office on site on arrival. Alternatively you may show your PDF tickets on your phone. You should receive your booking confirmation email first, followed by a second email with your PDF tickets attached. The PDF tickets are usually generated and sent straight away after the booking is confirmed. If you haven’t received your tickets within a day of making your booking, please call us on 01752 206 114 or email email@example.com.
Q. Do I need to bring a chair/ blankets?
A. Yes, if you have a standard ticket. We will provide chairs and blankets for VIPs. It can get chilly in the evenings so please make sure you dress warmly – think woolly hats, jumpers, coats and blankets!
Q. What does the VIP ticket include?
A. The VIP package includes a chair and blanket in the VIP area, a packet of Portlebay popcorn and a drink (to choose from a glass of Prosecco, a Summerskills Ale or a Luscombe’s soft drink). The VIP area is located at the front for Royal William Yard.
We will also reserve an area at the front for people sitting on blankets.
Q. Is seating allocated?
A. No. Each ticket has an individual number, but seating is not allocated. You can choose where to sit on the night, in the area corresponding to the tickets you booked (VIP or standard).
Q. Can I bring alcohol?
A. No. Alcoholic drinks will not be allowed into the event. We will be running a bar for alcoholic and soft drinks. The bar is cash-only. Please note there is no ATM machine on site.
Q. Can I bring food?
A. Yes – there are no restrictions on bringing food so feel free to bring a picnic.
Q. What time does the film start?
A. The film will start at around 8.45pm when light levels are low enough to project onto the screen.
Q. What time should I arrive?
A. You can arrive any time you like after 7pm. We recommend arriving at least 30 minutes before the film starts, as queues might form at the Box Office and Bar. Bring a picnic, or sit and enjoy a drink and watch the sun go down.
Q. Can I get a refund if the weather is bad?
A. The screenings go ahead in all but the most severe weather conditions. No refunds will be given.
Q. Is there disabled access?
A. The site is all level and is grassed. There are disabled parking spaces near the site.
Q. Are children allowed to come?
A. Children are welcome at the events, so long as they meet the age rating of the film. Babies under 12 months go in for free, no ticket needed.
Q. Are dogs allowed to come?
A. Well-behaved dogs on leads are welcome at Royal William Yard.